What is Verbal De-escalation?
Verbal De-escalation was introduced to DYC to help limit the number of staff who were injured on the job.
Verbal De-escalation is what we use during a potentially dangerous situation in attempt to prevent a person from causing harm to themselves or others.
It is the Divisions philosophy, when controlling our clients, to make every attempt to verbally de-escalate any situations in our facilities before the use of physical force.
It is part of our policy, and is taught to all DYC employees.